1. Introduction
These Terms and Conditions ("Terms") govern your booking and stay at Manhay Farm Bijou ("Bijou"), a self-catering cottage owned and operated by Manhay Farm Wedding & Events Ltd ("we", "us", or "our").
2. Booking and Payment
- To make a booking, you must be 18 years of age or older.
- Bookings can be made online on our website or by contacting us directly.
- A deposit of 20% of the total booking cost is required at the time of booking. The remaining balance is due 14 days before your arrival date.
- We accept payment by bank transfer or online through the payment provider Stripe.
- We will send you a confirmation email once your booking is complete and payment has been received.
3. Cancellation Policy
- We understand that plans can change. If you need to cancel your booking, please notify us as soon as possible in writing (by email).
- Our cancellation policy is as follows:
- More than 90 days' notice - Deposit is retained but dates can be ammended.
- 89 to 14 days' notice - 20% cancellation fee.
- Less than 14 days' notice - 100% cancellation fee (full booking cost).
- We recommend that you take out travel insurance to cover any cancellation costs.
4. Arrival and Departure
- Check-in time is after [time] on your arrival date.
- Check-out time is by [time] on your departure date.
- We will provide you with further arrival instructions, including key collection details, before your stay.
5. Occupancy
- Bijou is only suitable for the number of guests specified in your booking. A maximum of two guests applies to any booking.
- You must not allow any additional guests to stay at the property without our prior written consent.
6. Additional Services
- We provide additional services such as on-site parking, internet access, linen and towels at no extra charge
7. Use of the Property
- You are responsible for taking all reasonable care of the property and its contents during your stay.
- The property must be left in a clean and tidy condition at the end of your stay.
- You are not permitted to use the property for any illegal or antisocial purposes.
- Smoking is not permitted inside the property.
- Pets are allowed to stay at Manhay Farm Bijou for an additional charge of £25 per stay
8. Liability
- We will not be liable for any loss or damage to your personal belongings during your stay at Bijou.
- We will not be liable for any personal injury or illness sustained during your stay at Bijou.
9. Complaints
- In the event of any complaint during your stay, please contact us immediately so that we can try to resolve the issue.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
11. Entire Agreement
These Terms constitute the entire agreement between you and us with respect to your booking and stay at Bijou.
12. Contact Us
If you have any questions about these Terms, please contact us by email at info@manhayfarm.co.uk.