Introduction
This Privacy Policy explains how Manhay Farm Bijou ("we", "us", or "our") collects, uses, and discloses information about you when you use our website or book a stay at our self-catering cottage.
Information We Collect
We may collect the following information about you:
- Personal Information: This includes your name, contact details (such as email address and phone number), and any other information you provide when making a booking or contacting us.
- Usage Data: This includes information about how you use our website, such as the pages you visit and the searches you perform.
- Booking Data: This includes information about your stay at Manhay Farm Bijou, such as your arrival and departure dates, the number of guests, and any special requests you make.
How We Use Your Information
We use the information we collect about you for the following purposes:
- To process your booking and manage your stay at Manhay Farm Bijou.
- To send you important information about your booking, such as confirmation emails and reminders.
- To respond to your enquiries and requests.
- To improve our website and services.
- To comply with legal and regulatory requirements.
Legal Basis for Processing Your Information
We will only process your information where we have a lawful basis to do so. The legal basis will depend on the specific information concerned and the purpose for which it is used.
In most cases, the legal basis for processing your information will be:
- Contract: Where you have made a booking with us, we need to process your information to fulfil that contract.
- Legitimate Interests: We may also process your information for our legitimate interests, such as improving our website and services or sending you marketing communications (where you have consented to this).
- Consent: In some cases, we may ask for your specific consent to process your information, such as for marketing purposes.
Sharing Your Information
We will not share your information with any third party without your consent, except in the following circumstances:
- To service providers who help us run our business, such as payment processors or booking platforms. These service providers will only be allowed to use your information for the purpose of providing the service to us.
- To law enforcement agencies or other government officials if required by law.
Data Retention
We will only retain your information for as long as necessary for the purpose for which it was collected. Once we no longer need your information, we will securely delete it.
Your Rights
You have certain rights under UK data protection law, including the right to:
- Access your personal information.
- Request that we rectify any inaccuracies in your information.
- Request that we erase your information.
- Object to the processing of your information.
- Request that we restrict the processing of your information.
- Withdraw your consent (where you have given it) for the processing of your information.
If you wish to exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us by email at info@manhayfarm.co.uk.
Updates to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website.
This Privacy Policy is effective from 14th March 2024.